|Amazon Kindle (Photo credits: Best Buy)|
My Kindle Touch has not been working properly recently - sluggish, freezing, and now, it won't open books. I have 3 kindle books that I need to write reviews for and I can't open them. None of them came from Amazon, they came from outside sources, so I can't access them on the Kindle app on my laptop. I've read them but I took notes which I now can't access nor can I verify to make sure that I have my facts right. I'll type up drafts but I need to refer back to the books.
I spent almost 90 minutes on phone with Amazon tonight - we did many things, none of which worked but we DID manage to delete all of my folders and to download all 1000+ books onto the Kindle device. I no longer have any books archived in the cloud. The search function isn't working. I'm feeling a little nuts right now. :P
At the moment, I have a customer service ticket with Amazon and they will call me back within 48 hours. Twitch, twitch. Well, I do have a pile of library books to read, and print books that need reviewing, but being cut off from my Kindle books has me feeling antsy and anxious. I need my precious!
ETA 10/19: As of yesterday, Friday afternoon, my Kindle was working again. I turned it on to fiddle around with it and everything was fine - my collections were back, I could open the books, and it was running less slowly though it's still sluggish. I haven't yet heard back from Amazon, and I don't know what the problem was with my Kindle. I hope it continues to work.